Intercom

Overview

Intercom is a customer service platform designed to facilitate real-time communication between businesses and their customers. Integrate Intercom with Superblocks to build custom internal applications to manage conversations, automate workflows when conversations are closed, update contacts, and more.

Setting up Intercom

Create an access token

To get started you'll need to create an app in the Intercom Developer Hub. To create an app:

Log in to Intercom
Go to Settings → APPS & INTEGRATIONS and click Developer Hub
In Your apps, click New app
Name the app and click Create app
Copy the access token from the Authentication page to configure your integration's connection

Learn more about creating an Intercom app.

Add integration

Once you have an access token, you're ready to set up your Superblocks integration.

In the web app, navigate to the Integrations page
Click on the Intercom tile
Name the integration
Paste your credentials into the relevant fields
Optionally, add more configurations to set credentials for different environments
Click Create

success

Intercom connected Now you can use Intercom in any Application, Workflow, or Scheduled Job.

Use Intercom in APIs

Once your Intercom integration is created, you can start creating steps in Application backend APIs, Workflows, and Scheduled Jobs to call Intercom API actions. Intercom actions are REST requests. To learn more about REST requests in Superblocks, see the Building REST requests guide.

Supported actions

Identify an admin

You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology). > 🚧 Single Sign On > > If you are building a custom "Log in with Intercom" flow for your site, and you call the `/me` endpoint to identify the logged-in user, you should not accept any sign-ins from users with unverified email addresses as it poses a potential impersonation security risk.

Set an admin to away

You can set an Admin as away for the Inbox.

List all activity logs

You can get a log of activities by all admins in an app.

List all admins

You can fetch a list of admins for a given workspace.

Retrieve an admin

You can retrieve the details of a single admin.

List all articles

You can fetch a list of all articles by making a GET request to `https://api.intercom.io/articles`. > 📘 How are the articles sorted and ordered? > > Articles will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated articles first.

Create an article

You can create a new article by making a POST request to `https://api.intercom.io/articles`.

Retrieve an article

You can fetch the details of a single article by making a GET request to `https://api.intercom.io/articles/<id>`.

Update an article

You can update the details of a single article by making a PUT request to `https://api.intercom.io/articles/<id>`.

Delete an article

You can delete a single article by making a DELETE request to `https://api.intercom.io/articles/<id>`.

List all collections

You can fetch a list of all collections by making a GET request to `https://api.intercom.io/help_center/collections`. > 📘 How are the collections sorted and ordered? > > Collections will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated collections first.

Create a collection

You can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`

Retrieve a collection

You can fetch the details of a single collection by making a GET request to `https://api.intercom.io/help_center/collections/<id>`.

Update a collection

You can update the details of a single collection by making a PUT request to `https://api.intercom.io/collections/<id>`.

Delete a collection

You can delete a single collection by making a DELETE request to `https://api.intercom.io/collections/<id>`.

Retrieve a Help Center

You can fetch the details of a single Help Center by making a GET request to `https://api.intercom.io/help_center/help_center/<id>`.

List all Help Centers

You can list all Help Centers by making a GET request to `https://api.intercom.io/help_center/help_centers`.

List all sections

You can fetch a list of all sections by making a GET request to `https://api.intercom.io/help_center/sections`. > 📘 How are the sections sorted and ordered? > > Sections will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated sections first.

Create a section

You can create a new section by making a POST request to `https://api.intercom.io/help_center/sections.`

Retrieve a section

You can fetch the details of a single section by making a GET request to `https://api.intercom.io/help_center/sections/<id>`.

Update a section

You can update the details of a single section by making a PUT request to `https://api.intercom.io/sections/<id>`.

Delete a section

You can delete a single section by making a DELETE request to `https://api.intercom.io/sections/<id>`.

Retrieve a company

You can fetch a company by either passing in `company_id` or `name` as a query parameter. A company can also be fetched by its name using a name or company_id parameter in the url, whose values are the ones you have defined for that company - `https://api.intercom.io/companies?name={name}` `https://api.intercom.io/companies?company_id={company_id}`

Create or Update a company

You can create or update a company. > 📘 Companies with no users > > Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be updated.

Retrieve a company by ID

You can fetch a single company.

Update a company

You can update a single company

Delete a company

You can delete a single company.

List attached contacts

You can fetch a list of all contacts that belong to a company.

List attached segments for companies

You can fetch a list of all segments that belong to a company.

List all companies

You can list companies. The company list is sorted by the `last_request_at` field and by default is ordered descending, most recently requested first. Note that the API does not include companies who have no associated users in list responses. > 📘 > > When using the Companies endpoint and the pages object to iterate through the returned companies, there is a limit of 10,000 Companies that can be returned. If you need to list or iterate on more than 10,000 Companies, please use the [Scroll API](https://developers.intercom.com/reference#iterating-over-all-companies).

Scroll over all companies

The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply. The Scroll API provides an efficient mechanism for iterating over all companies in a dataset. - Each app can only have 1 scroll open at a time. You'll get an error message if you try to have more than one open per app. - If the scroll isn't used for 1 minute, it expires and calls with that scroll param will fail - If the end of the scroll is reached, "companies" will be empty and the scroll parameter will expire > 📘 Scroll Parameter > > You can get the first page of companies by simply sending a GET request to the scroll endpoint. For subsequent requests you will need to use the scroll parameter from the response. > ❗️ Scroll network timeouts > > Since scroll is often used on large datasets network errors such as timeouts can be encountered. When this occurs you will need to restart your scroll query as it is not possible to continue from a specific point when using scroll. > > When this occurs you will see a HTTP 500 error with the following message: > "Request failed due to an internal network error. Please restart the scroll operation."

Attach a Contact to a Company

You can attach a company to a single contact.

Detach a contact from a company

You can detach a company from a single contact.

List attached companies for contact

You can fetch a list of companies that are associated to a contact.

List all notes

You can fetch a list of notes that are associated to a contact.

Create a note

You can add a note to a single contact.

List attached segments for contact

You can fetch a list of segments that are associated to a contact.

List subscriptions for a contact

You can fetch a list of subscription types that are attached to a contact. These can be subscriptions that a user has 'opted-in' to or has 'opted-out' from, depending on the subscription type. This will return a list of Subscription Type objects that the contact is associated with. The data property will show a combined list of: 1.Opt-out subscription types that the user has opted-out from. 2.Opt-in subscription types that the user has opted-in to receiving.

Add subscription to a contact

You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.

Remove subscription from a contact

You can remove a specific subscription from a contact. This will return a subscription type model for the subscription type that was removed from the contact.

List tags attached to a contact

You can fetch a list of all tags that are attached to a specific contact.

Add tag to a contact

You can tag a specific contact. This will return a tag object for the tag that was added to the contact.

Remove tag from a contact

You can remove tag from a specific contact. This will return a tag object for the tag that was removed from the contact.

Get a contact

You can fetch the details of a single contact.

Update a contact

You can update an existing contact (ie. user or lead).

Delete a contact

You can delete a single contact.

Merge a lead and a user

You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.

Search contacts

You can search for multiple contacts by the value of their attributes in order to fetch exactly who you want. To search for contacts, you need to send a POST request to `https://api.intercom.io/contacts/search`. This will accept a query object in the body which will define your filters in order to search for contacts. > 🚧 Why is there a delay when creating contacts and searching for them? > > If a contact has recently been created, there is a possibility that it will not yet be available when searching. This means that it may not appear in the response. This delay can take a few minutes. If you need to be instantly notified then you could use webhooks instead, which you'd currently have to iterate on to see if they match your search filters. > 🚧 Nesting & Limitations > > You can nest these filters in order to get even more granular insights that pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). > There are some limitations to the amount of multiple's there can be: > * There's a limit of max 2 nested filters > * There's a limit of max 15 filters for each AND or OR group > 🚧 Searching for Timestamp Fields > All timestamp fields (created_at, updated_at etc.) are indexed as Dates for Contact Search queries; Datetime queries are not currently supported. This means you can only query for timestamp fields by day - not hour, minute or second. > For example, if you search for all Contacts with a created_at value greater (>) than 1577869200 (the UNIX timestamp for January 1st, 2020 9:00 AM), that will be interpreted as 1577836800 (January 1st, 2020 12:00 AM). The search results will then include Contacts created from January 2nd, 2020 12:00 AM onwards. > If you'd like to get contacts created on January 1st, 2020 you should search with a created_at value equal (=) to 1577836800 (January 1st, 2020 12:00 AM). > This behaviour applies only to timestamps used in search queries. The search results will still contain the full UNIX timestamp and be sorted accordingly. ### Accepted Fields Most key listed as part of the Contacts Model are searchable, whether writeable or not. The value you search for has to match the accepted type, otherwise the query will fail (ie. as `created_at` accepts a date, the `value` cannot be a string such as `"foorbar"`). | Field | Type | | ---------------------------------- | ------------------------------ | | id | String | | role | String<br>Accepts user or lead | | name | String | | avatar | String | | owner_id | Integer | | email | String | | phone | String | | formatted_phone | String | | external_id | String | | created_at | Date (UNIX Timestamp) | | signed_up_at | Date (UNIX Timestamp) | | updated_at | Date (UNIX Timestamp) | | last_seen_at | Date (UNIX Timestamp) | | last_contacted_at | Date (UNIX Timestamp) | | last_replied_at | Date (UNIX Timestamp) | | last_email_opened_at | Date (UNIX Timestamp) | | last_email_clicked_at | Date (UNIX Timestamp) | | language_override | String | | browser | String | | browser_language | String | | os | String | | location.country | String | | location.region | String | | location.city | String | | unsubscribed_from_emails | Boolean | | marked_email_as_spam | Boolean | | has_hard_bounced | Boolean | | ios_last_seen_at | Date (UNIX Timestamp) | | ios_app_version | String | | ios_device | String | | ios_app_device | String | | ios_os_version | String | | ios_app_name | String | | ios_sdk_version | String | | android_last_seen_at | Date (UNIX Timestamp) | | android_app_version | String | | android_device | String | | android_app_name | String | | andoid_sdk_version | String | | segment_id | String | | tag_id | String | | custom_attributes.{attribute_name} | String |

List all contacts

You can fetch a list of all contacts.

Create contact

You can create a new contact (ie. user or lead).

Archive contact

You can archive a single contact.

Unarchive contact

You can unarchive a single contact.

Add tag to a conversation

You can tag a specific conversation. This will return a tag object for the tag that was added to the conversation.

Remove tag from a conversation

You can remove tag from a specific conversation. This will return a tag object for the tag that was removed from the conversation.

List all conversations

You can fetch a list of all conversations. You can optionally request the result page size and the cursor to start after to fetch the result

Creates a conversation

You can create a conversation that has been initiated by a contact (ie. user or lead). The conversation can be an in-app message only. > 📘 Sending for visitors > > You can also send a message from a visitor by specifying their `user_id` or `id` value in the `from` field, along with a `type` field value of `contact`. > This visitor will be automatically converted to a contact with a lead role once the conversation is created. This will return the Message model that has been created.

Retrieve a conversation

You can fetch the details of a single conversation. This will return a single Conversation model with all its conversation parts. > 🚧 Hard limit of 500 parts > > The maximum number of conversation parts that can be returned via the API is 500. If you have more than that we will return the 500 most recent conversation parts. > 📘 Bot name in conversation parts > > For conversation parts generated by a bot, bot name will depend on the following: - Customers that never turned on AI answers will have `operator` as the bot name - Customers that have turned on AI answers at some point will have `fin` as the bot name

Update a conversation

You can update an existing conversation. > 📘 > > If you want to update a conversation with either a reply (or actions such as assign, unassign, open, close or snooze) then take a look at their own sections respectively as they currently require different endpoints and parameters.

Search conversations

Reply to a conversation

You can reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.

Manage a conversation

You can close a conversation. You can snooze a conversation to reopen on a future date. You can open a conversation which is `snoozed` or `closed`. You can assign a conversation to an admin and/or team.

Run Assignment Rules on a conversation

You can let a conversation be automatically assigned following assignment rules.

Attach a contact to a conversation

You can add participants who are contacts to a conversation, on behalf of either another contact or an admin. > 🚧 Note about contacts without an email > > If you add a contact via the email parameter and there is no user/lead found on that workspace with he given email, then we will create a new contact with `role` set to `lead`.

Detach a contact from a group conversation

Redact a conversation part

You can redact a conversation part or the source message of a conversation (as seen in the source object). > 📘 Which parts and source messages can I redact? > > If you are redacting a conversation part, it must have a `body`. > If you are redacting a source message, it must have been created by a contact. > We will return a `conversation_part_not_redactable` error if these criteria are not met.

List all data attributes

You can fetch a list of all data attributes belonging to a workspace for contacts, companies or conversations.

Create a data attribute

You can create a data attributes for a `contact` or a `company`.

Update a data attribute

You can update a data attribute. > 🚧 Updating the data type is not possible > > It is currently a dangerous action to execute changing a data attribute's type via the API. You will need to update the type via the UI instead.

List all data events

> 🚧 > > Please note that you can only 'list' events that are less than 90 days old. Event counts and summaries will still include your events older than 90 days but you cannot 'list' these events individually if they are older than 90 days The events belonging to a customer can be listed by sending a GET request to `https://api.intercom.io/events` with a user or lead identifier along with a `type` parameter. The identifier parameter can be one of `user_id`, `email` or `intercom_user_id`. The `type` parameter value must be `user`. - `https://api.intercom.io/events?type=user&user_id={user_id}` - `https://api.intercom.io/events?type=user&email={email}` - `https://api.intercom.io/events?type=user&intercom_user_id={id}` (this call can be used to list leads) The `email` parameter value should be [url encoded](http://en.wikipedia.org/wiki/Percent-encoding) when sending. You can optionally define the result page size as well with the `per_page` parameter.

Submit a data event

You will need an Access Token that has write permissions to send Events. Once you have a key you can submit events via POST to the Events resource, which is located at https://api.intercom.io/events, or you can send events using one of the client libraries. When working with the HTTP API directly a client should send the event with a `Content-Type` of `application/json`. When using the JavaScript API, [adding the code to your app](http://docs.intercom.io/configuring-Intercom/tracking-user-events-in-your-app) makes the Events API available. Once added, you can submit an event using the `trackEvent` method. This will associate the event with the Lead or currently logged-in user or logged-out visitor/lead and send it to Intercom. The final parameter is a map that can be used to send optional metadata about the event. With the Ruby client you pass a hash describing the event to `Intercom::Event.create`, or call the `track_user` method directly on the current user object (e.g. `user.track_event`). | Type | Description | Example | | :-------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :-------------------------------------------------------------------------------- | | String | The value is a JSON String | `"source":"desktop"` | | Number | The value is a JSON Number | `"load": 3.67` | | Date | The key ends with the String `_date` and the value is a [Unix timestamp](http://en.wikipedia.org/wiki/Unix_time), assumed to be in the [UTC](http://en.wikipedia.org/wiki/Coordinated_Universal_Time) timezone. | `"contact_date": 1392036272` | | Link | The value is a HTTP or HTTPS URI. | `"article": "https://example.org/ab1de.html"` | | Rich Link | The value is a JSON object that contains `url` and `value` keys. | `"article": {"url": "https://example.org/ab1de.html", "value":"the dude abides"}` | | Monetary Amount | The value is a JSON object that contains `amount` and `currency` keys. The `amount` key is a positive integer representing the amount in cents. The price in the example to the right denotes €349.99. | `"price": {"amount": 34999, "currency": "eur"}` | **NB: For the JSON object types, please note that we do not currently support nested JSON structure.** > 🚧 Lead Events > > When submitting events for Leads, you will need to specify the Lead's `id`. > 📘 Metadata behaviour > > - We currently limit the number of tracked metadata keys to 10 per event. Once the quota is reached, we ignore any further keys we receive. The first 10 metadata keys are determined by the order in which they are sent in with the event. > - It is not possible to change the metadata keys once the event has been sent. A new event will need to be created with the new keys and you can archive the old one. > - There might be up to 24 hrs delay when you send a new metadata for an existing event. > 📘 Event de-duplication > > The API may detect and ignore duplicate events. Each event is uniquely identified as a combination of the following data - the Workspace identifier, the Contact external identifier, the Data Event name and the Data Event created time. As a result, it is **strongly recommended** to send a second granularity Unix timestamp in the `created_at` field. > > Duplicated events are responded to using the normal `202 Accepted` code - an error is not thrown, however repeat requests will be counted against any rate limit that is in place. ### HTTP API Responses - Successful responses to submitted events return `202 Accepted` with an empty body. - Unauthorised access will be rejected with a `401 Unauthorized` or `403 Forbidden` response code. - Events sent about users that cannot be found will return a `404 Not Found`. - Event lists containing duplicate events will have those duplicates ignored. - Server errors will return a `500` response code and may contain an error message in the body.

Create event summaries

Create event summaries for a user. Event summaries are used to track the number of times an event has occurred, the first time it occurred and the last time it occurred.

Create content data export

To create your export job, you need to send a `POST` request to the export endpoint `https://api.intercom.io/export/content/data`. The only parameters you need to provide are the range of dates that you want exported. >🚧 Limit of one active job > > You can only have one active job per workspace. You will receive a HTTP status code of 429 with the message Exceeded rate limit of 1 pending message data export jobs if you attempt to create a second concurrent job. >❗️ Updated_at not included > > It should be noted that the timeframe only includes messages sent during the time period and not messages that were only updated during this period. For example, if a message was updated yesterday but sent two days ago, you would need to set the created_at_after date before the message was sent to include that in your retrieval job. >📘 Date ranges are inclusive > > Requesting data for 2018-06-01 until 2018-06-30 will get all data for those days including those specified - e.g. 2018-06-01 00:00:00 until 2018-06-30 23:59:99.

Show content data export

You can view the status of your job by sending a `GET` request to the URL `https://api.intercom.io/export/content/data/{job_identifier}` - the `{job_identifier}` is the value returned in the response when you first created the export job. More on it can be seen in the Export Job Model. > 🚧 Jobs expire after two days > All jobs that have completed processing (and are thus available to download from the provided URL) will have an expiry limit of two days from when the export ob completed. After this, the data will no longer be available.

Cancel content data export

You can cancel your job

Download content data export

When a job has a status of complete, and thus a filled download_url, you can download your data by hitting that provided URL, formatted like so: https://api.intercom.io/download/content/data/xyz1234. Your exported message data will be streamed continuously back down to you in a gzipped CSV format. > 📘 Octet header required > > You will have to specify the header Accept: `application/octet-stream` when hitting this endpoint.

Create a message

You can create a message that has been initiated by an admin. The conversation can be either an in-app message or an email. > 🚧 Sending for visitors > > There can be a short delay between when a contact is created and when a contact becomes available to be messaged through the API. A 404 Not Found error will be returned in this case. This will return the Message model that has been created. > 🚧 Retrieving Associated Conversations > > As this is a message, there will be no conversation present until the contact responds. Once they do, you will have to search for a contact's conversations with the id of the message.

List all news items

You can fetch a list of all news items

Create a news item

You can create a news item

Retrieve a news item

You can fetch the details of a single news item.

Update a news item

Delete a news item

You can delete a single news item.

List all live newsfeed items

You can fetch a list of all news items that are live on a given newsfeed

List all newsfeeds

You can fetch a list of all newsfeeds

Retrieve a newsfeed

You can fetch the details of a single newsfeed

Retrieve a note

You can fetch the details of a single note.

List all segments

You can fetch a list of all segments.

Retrieve a segment

You can fetch the details of a single segment.

List subscription types

You can list all subscription types. A list of subscription type objects will be returned.

Create a phone Switch

You can use the API to deflect phone calls to the Intercom Messenger. Calling this endpoint will send an SMS with a link to the Messenger to the phone number specified. If custom attributes are specified, they will be added to the user or lead's custom data attributes.

List all tags

You can fetch a list of all tags for a given workspace.

Create or update a tag, Tag or untag companies, Tag contacts

You can use this endpoint to perform the following operations: **1. Create a new tag:** You can create a new tag by passing in the tag name as specified in "Create or Update Tag Request Payload" described below. **2. Update an existing tag:** You can update an existing tag by passing the id of the tag as specified in "Create or Update Tag Request Payload" described below. **3. Tag Companies:** You can tag single company or a list of companies. You can tag a company by passing in the tag name and the company details as specified in "Tag Company Request Payload" described below. Also, if the tag doesn't exist then a new one will be created automatically. **4. Untag Companies:** You can untag a single company or a list of companies. You can untag a company by passing in the tag id and the company details as specified in "Untag Company Request Payload" described below. **5. Tag Multiple Users:** You can tag a list of users. You can tag the users by passing in the tag name and the user details as specified in "Tag Users Request Payload" described below. Each operation will return a tag object.

Find a specific tag

You can fetch the details of tags that are on the workspace by their id. This will return a tag object.

Delete tag

You can delete the details of tags that are on the workspace by passing in the id.

List all teams

This will return a list of team objects for the App.

Retrieve a team

You can fetch the details of a single team, containing an array of admins that belong to this team.

Create a new attribute for a ticket type

You can create a new attribute for a ticket type.

Update an existing attribute for a ticket type

You can update an existing attribute for a ticket type.

List all ticket types

You can get a list of all ticket types for a workspace.

Create a ticket type

You can create a new ticket type. > 📘 Creating ticket types. > > Every ticket type will be created with two default attributes: _default_title_ and _default_description_. > For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)

Retrieve a ticket type

You can fetch the details of a single ticket type.

Update a ticket type

You can update a ticket type. > 📘 Updating a ticket type. > > For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)

Reply to a ticket

You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

Create a ticket

You can create a new ticket.

Retrieve a ticket

You can fetch the details of a single ticket.

Update a ticket

You can update a ticket.

Retrieve a visitor with User ID

You can fetch the details of a single visitor.

Update a visitor

Sending a PUT request to `/visitors` will result in an update of an existing Visitor. **Option 1.** You can update a visitor by passing in the `user_id` of the visitor in the Request body. **Option 2.** You can update a visitor by passing in the `id` of the visitor in the Request body.

Retrieve a visitor with ID

You can fetch the details of a single visitor.

Delete a visitor

You can delete a single visitor.

Convert a visitor

You can merge a Visitor to a Contact of role type `lead` or `user`. > 📘 What happens upon a visitor being converted? > > If the User exists, then the Visitor will be merged into it, the Visitor deleted and the User returned. If the User does not exist, the Visitor will be converted to a User, with the User identifiers replacing it's Visitor identifiers.

and 95 more

Generic HTTP Request

Every SaaS integration in Superblocks comes with a built in Generic HTTP Request Action. This is a powerful action you can use to call Intercom API endpoints not in the Superblocks supported actions.

To use this action simply add the method, path, required query parameters, and body for the desired endpoint.

info

Learn more about REST requests in Superblocks in our Building REST requests guide.

Generic HTTP Requests use the authentication set up and base URL you've configured for your integration, making it an easy for your team to extend Superblocks Integrations to meet their needs.

Overview​

Setting up Intercom​

Create an access token

Add integration

success

Use Intercom in APIs​

Supported actions​

Identify an admin

Set an admin to away

List all activity logs

List all admins

Retrieve an admin

List all articles

Create an article

Retrieve an article

Update an article

Delete an article

List all collections

Create a collection

Retrieve a collection

Update a collection

Delete a collection

Retrieve a Help Center

List all Help Centers

List all sections

Create a section

Retrieve a section

Update a section

Delete a section

Retrieve a company

Create or Update a company

Retrieve a company by ID

Update a company

Delete a company

List attached contacts

List attached segments for companies

List all companies

Scroll over all companies

Attach a Contact to a Company

Detach a contact from a company

List attached companies for contact

List all notes

Create a note

List attached segments for contact

List subscriptions for a contact

Add subscription to a contact

Remove subscription from a contact

List tags attached to a contact

Add tag to a contact

Remove tag from a contact

Get a contact

Update a contact

Delete a contact

Merge a lead and a user

Search contacts

List all contacts

Create contact

Archive contact

Unarchive contact

Add tag to a conversation

Remove tag from a conversation

List all conversations

Creates a conversation

Retrieve a conversation

Update a conversation

Search conversations

Reply to a conversation

Manage a conversation

Run Assignment Rules on a conversation

Attach a contact to a conversation

Detach a contact from a group conversation

Redact a conversation part

List all data attributes

Create a data attribute

Update a data attribute

List all data events

Submit a data event

Create event summaries

Create content data export

Overview

Setting up Intercom

Use Intercom in APIs

Supported actions

Generic HTTP Request